If the weather is bad/raining, then call us and we'll decide what to do or we may call you to say whether we will deliver based on the weather conditions.

The dimensions of our Inflatables are shown in our product details upon purchase where we also include a required space section to help give you an idea.

The Inflatables are wheeled into position using a cart, so we will need a standard size path to get the Inflatable into your garden or venue. If you have a lot of steps or a narrow entranceway, please let us know in advance.

Yes, the Inflatable castles can go indoors but you must check the height of the ceiling before booking. The ceiling must be higher than the height of the castle booked. Hights of all our castles are on our website to compare.

As much notice as possible. During busy times we book up well in advance and we will do our best to accommodate you to the best of our ability.

In most cases, we don't charge for a cancellation, so long as you give us notice the day before 3 pm so that we can hire the castle out to somebody else. If you give us no or very little notice, then you may be liable to a 50% charge of the Inflatable.

The delivery person will completely set up the Inflatable, give you a demonstration on how to use it safely, and then leave it in your control. When we turn up to collect the Inflatable, we will also dismantle it

We prefer not to for safety reasons. If you have no alternative surface, then please tell us this during booking so we can provide sheets for us to use underneath the Inflatable.

We usually deliver the Inflatables first thing in the morning and then collect them later that day. If you want it for more than one day, please mention this when you book as it will be reflected in the price.

Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote the safe use of our products to ensure your day is filled with fun.

A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. The safety of the children is the most important consideration when selecting a setup area.

Yes. We will bring an extension cord with us, so you'll need an outlet near the set-up area. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that and all blowers and wiring are safety checked before delivery.